General Services Manager
Be part of something greater.
- Job reference: SDX/TP/2240324/151898
- Location: London
- Job type: Full Time - 40 hours per week
- Salary: Up to £60,000 per annum
- Closing date: 16 January 2026
About the role
Job Title: General Services Manager
Location: London
Hours: 40 hours per week, Monday to Friday
Salary: Up to £60,000 per annum plus 10% bonus
Role Overview
As the General Services Manager, you will be the on-site lead for delivering high-quality Integrated Facilities Management services. You’ll be accountable for ensuring exceptional service experiences for employees and guests while meeting contractual KPIs, driving operational excellence, and promoting continuous improvement.
This is a people-first leadership role, requiring strong client relationship skills, team management, and a proactive, solutions-driven mindset.
Key Responsibilities
- Lead daily delivery of FM services, ensuring performance meets or exceeds all service level agreements.
- Be the on-site point of contact for client relations, issue resolution, and service escalation.
- Drive employee and guest experience in alignment with Sodexo and Unilever values.
- Lead, coach, and manage the on-site team, fostering a one-team culture.
- Ensure full compliance with health, safety, and statutory requirements.
- Collaborate with finance and central teams to manage budgets, reporting, and forecasts.
- Identify opportunities for innovation, efficiencies, and contract growth.
What We’re Looking For
Essential:
- Proven leadership in facilities management within an outsourced environment.
- Strong financial and commercial acumen.
- Excellent communication and relationship-building skills.
- Knowledge of health & safety, compliance, and contract governance.
- IOSH certification and fluency in English (spoken and written).
Desirable:
- NEBOSH, BIFM, or equivalent professional qualifications.
- Familiarity with Sodexo systems and processes.
- Background in leading operational transformation or workplace experience initiatives.
Key Outcomes
- Delivery of 5-star service aligned with client and contractual expectations.
- Full compliance with safety and risk management standards.
- Strong team engagement and effective people management.
- Achievement of financial targets and operational KPIs.
- Site recognised for service excellence and innovation.
KEY BENEFITS
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Advice and guidance
Get help with legal, financial, personal or work issues whenever you need it. -
Pension Plan
Save effectively for your future when you join the Sodexo Pension Plan. -
Wellbeing support
Unlimited access to online support for your mental health, 24/7. -
Generous leave
For holidays, care needs or major life events, we’ll help you rest and recharge. -
Discounts and savings
Enjoy great deals from leading retailers and use our Bike to Work scheme -
Virtual GP
24-hour access to video or phone consultations for you and your family.
Diversity, Equity and Inclusion
At our company, we believe in fostering a diverse and inclusive workplace where everyone has the opportunity to thrive. Roles at Sodexo are designed to empower individuals from all backgrounds. We are committed to creating an environment that values equity and supports the growth of all employees, ensuring that everyone can contribute to and benefit from our collective success.
Social Impact
Ever since we started, we’ve had a clear purpose – to do some good in our communities through helping people. Today, that purpose is still a huge part of who we are. And every one of our colleagues helps that happen.
We’re committed to volunteering our time, resources, skills and knowledge – more than 50% of colleagues contribute to thousands of volunteer hours every year. And our Charitable Foundation has now donated over £9 million to charities and good causes across the country.
London, Not specified, EC4Y 0DH
Register your interest
Join us at Sodexo and explore the exciting career opportunities we offer! Whether you're interested in hospitality, facilities management, or food services, we invite you to set up a profile and become part of our vibrant team.